Use of Chat Reference Increases
For several years now, the Missouri State University Libraries has offered a chat reference service, enabling users to ask questions and receive prompt responses right online, while they seek, use, and create information. This service became very popular when the physical libraries closed briefly last year. Prior to the COVID-19 pandemic, you could find the chat service embedded under the Ask a Librarian page and in select subject guides. Now, the chat service is featured on the main MSU Libraries…