Chat Reference Service Breaks Record
For several years now, the Missouri State University Libraries has offered a chat reference service, enabling users to ask questions and receive prompt responses right online, while they seek, use, and create information. When the physical libraries on campus closed abruptly in March in response to the COVID-19 pandemic, the MSU Libraries expanded its hours of chat reference service and made it even easier to find and use on the Libraries’ website. In just one month, from mid-March to mid-April,…