The Lower Level of Duane G. Meyer has several services and collections available to students, faculty, and staff. Assistance on that level was not always easy to find, but now, the Lower Level has a new Help Desk. It is positioned to be easily seen and accessed from either the stairs or the elevators. The alcove, formerly occupied with a collaboration station at the base of the stairs, has become the location for the Lower Level Help Desk. This new service point started providing assistance during the first week of classes in August, but with limited hours until it could be fully staffed, which happened last week. Currently, the Lower Level Help Desk hours are: Monday-Thursday, 9 am-8 pm; Friday, 9 am-5 pm; Saturday, 9 am-5 pm; Sunday, Noon-8 pm. This help desk will be staffed mostly with library student assistants, who are trained to answer basic reference questions, provide assistance with microfilm/fiche and reader machines, and be available to provide directional help on the Lower Level. We are currently keeping statistics on types (direction vs. reference) and number of questions.