Jessica Bennett and Tracy Stout, two members of the Library Science faculty at Missouri State University, recently had an article published in the December 2021 issue of the peer-reviewed journal Public Services Quarterly.

Their article, titled Changing the service model: utilizing tutor center models for reference desk redesign, outlined the process for researching, designing, and implementing a new space and service model. This process began in 2015 with the challenge to update and rethink the current service model and space surrounding a service point.

Congratulations, Jessica and Tracy.