Key Performance Indicators for the MSU Libraries
In 2015, the library developed 12 key performance indicators (KPIs). These KPIs include data (numbers) collected each month through Google Forms that various people submit. Can you tell someone how many people walked in the building last year? Do you want to quickly see if our website usage has gone up or down recently? Just take a look at the KPIs to find out. There are a variety of levels at which you can examine the numbers. For quick references, look at the KPI’s spreadsheets for the year you want. If you want more analysis on individual KPIs, explore the various sheets (worksheets or tabs) in each KPI’s spreadsheet. Look at the “Summary” and “LongTrends” sheets for the most useful view for quick comprehension of trends or get the raw data from the “Form Responses 1” and “Calculations” sheets. If you regularly submit data and lost your link to the online submission form, go to the KPI definitions page and look for the appropriate link.
KPIs by Year
· 2015-16
· 2016-17
KPIs by KPI Number and Name
· KPI 1 – Gate Counts
· KPI 2 – Online Catalog Usage
· KPI 3 – Circulation
· KPI 4 – E-resource Usage
· KPI 5 – Reference Questions
· KPI 6 – Research Consultations
· KPI 7 – Subject Guide Usage
· KPI 8 – Information Literacy
· KPI 9 – Website Usage
· KPI 10 – YouTube Channel Views
· KPI 11 – Wireless Access Point Usage (information not available to us)
· KPI 12 – Research and Publications